Refund and Returns Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, please contact us immediately so we can make it right. Please see below for more information on our return policy.

Last updated May 24, 2022

Return Process

To start a return, please contact customer service on this website.

Once your return request is processed, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund as soon as it’s been fully reviewed. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 to 10 days.


Our refund and returns policy for subscriptions last 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

After 7 to 10 days after your refund was accepted by our Customer Service, please contact us.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Ski Park City

Ski Park City

Book your stay today!

I will be back soon

Ski Park City
Hey! We’ve got a great sale offer running. I am happy to tell you about it. Let me know if you've any questions.
Start Chat with:

Just left us a 5 star review

March 1, 2023

Thank you will definitely come back

January 22, 2023

Great location and exactly as described! Really appreciate the responsiveness.

June 30, 2022

Full kitchen, bathrooms and bedrooms. Enough utensils, towels, bed sheets, etc. Even the pods for the dishwasher and the washer detergent!

April 11, 2022

We had an absolutely wonderful stay. We were stayed at the unit for a month and it was the perfect location, convenient to town, comfortable, and a great place to work from.

February 5, 2021

Place is as depicted in the photos and described in the listing, except there is no dedicated office space. (We were able to purchase small tables from a Walmart nearby.) Kitchen well stocked for chefs; comfy mattresses! Hosts very responsive. On the COVID front: Hosts dropped by without warning to fix our internet when it broke (internet was a bit temperamental but could always be fixed), came into the unit without asking permission, sat down on our couch and took off their masks while proceeding to chat with us. We are very risk-averse when it comes to COVID and would have appreciated first an attempt to fix the internet over the phone, followed by a prior request for one individual (rather than two) to enter our unit with mask on the entire time. We had also been informed that the unit was cleaned and empty for a week prior to our arrival (thus, no need to disinfect surfaces or air it out upon arrival), but well into our stay learned that the Host had worked from home out of our unit all day on the day of our arrival (potentially bringing COVID into the unit). I usually never leave negative reviews, but unfortunately COVID calls for an exception/disclaimer in this case.

February 24, 2018

Ileana's place is located downtown within walking distance of Park City Mountain and prime nighttime hotspots. It's also right off the local bike trail. We arrived to find a bottle of wine waiting for us - what a great welcome! Her place was sparkling clean and well stocked. A big kitchen perfect for family meals. Ileana was very responsive, and came to my rescue when I accidentally locked all the keys inside on our last day. Thanks Ileana! Will definitely be back!

December 28, 2017

Good Apartment I would rate 4star. Limited view and the building where the Apartment is in is not such a nice house, would say from the sixties. Ileana very responsive.